Terms & conditions

You can pay for your treatment in a number of ways.   The price of your treatment is to be paid to me in full at the end of the treatment by card or cash, unless otherwise agreed in advance between us.

When you book with me, you will receive a confirmation email with the time, length and price of your treatment.  

You will also be asked to confirm your booking with card details.  

This will NOT take payment but the details will be securely held to facilitate payments and my cancellation policy.

If you arrive late to an appointment, your session will be shortened and you will be responsible to pay for the full amount.  If more than 15 minutes late, and have not informed me that you are running late,  you will be charged as a "no-show."   

 If you need to cancel or reschedule your appointment please give a minimum of 24 hrs before your appointment time.  Any appointment cancelled or postponed by you within 24 hrs of your appointment time will be charged 50% of the service. Clients that miss their appointment ("no-show") will be charged 100% of the service.  

All appointments require a credit card to hold the appointment. 

 As a Massage Therapist, I have the right to refuse service to clients.  This includes, but is not limited to, clients that are intoxicated, violent, ill, displaying inappropriate behavior, using sexual innuendos and hate speech, exhibiting harassments, and those requesting services outside my scope of practice.

 I provide therapeutic massage only. Jacaranda Massage Therapy is not a "massage parlor."  Under no circumstances is sexual behavior or requests tolerated. Furthermore, human trafficking has no place here. Inappropriate and suspicious activity will be reported.

 Children receiving treatment will need to be accompanied by a responsible adult during the treatment. Both the child and the adult will be required to give consent to be massaged.  Adult clients who either lack the capacity to give informed consent, or who need support to make decisions, will need to be accompanied by a responsible adult during the treatment. 

There will be times when receiving a treatment is not in your best interest and when I may refuse to massage you. These may include:

• if you have a fever
• if you are infectious
• if you have a condition which could be exacerbated by massage
• if you prefer not to be touched (appointment can be deferred)

If you have any doubts about whether you should attend your appointment, please call or message me as soon as possible for advice. It may be that I can treat you, but avoiding particular areas of your body. Or it may be appropriate for you to stay at home, rest and reschedule your appointment for a later date.
 

 I am a professional member of the Massage Training Institute (MTI) and the Complementary and Natural Healthcare Council (CNHC). I adhere to a strict code of professional conduct as defined by the MTI in their Code of Ethics. https://www.massagetraining.co.uk/about-ethics/ 

It is important to understand that I am a complementary therapist and not a trained medical professional. My role is not to diagnose and therefore when booking a massage, you accept full responsibility for your treatment. Massage does not replace any existing medical treatment you are receiving.  In some circumstances it will be appropriate for you to gain consent from your primary care giver (typically your GP) or consultant for you to receive massage. These are:

• if you a cancer diagnosed
• if you have had a stroke
• if you have a cardiovascular disorder of any kind specifically unstable angina, heart attack and heart failure
• Deep Vein Thrombosis (DVT) or arteriosclerosis
• Pulmonary tuberculosis
• Bell's Palsy
• HIV and AIDS
• Cirrhosis
• Renal failure

If you have any of these conditions and wish to receive a massage, please contact your GP for consent to receive treatment prior to booking an appointment.