7 St Johns Alley, Maddermarket, Norwich NR2 1DR . 07843 715052

Terms & Conditions

Payment, Cancellations and Arrivals


Payment

You can pay for your treatment in a number of ways.   The price of your treatment is to be paid to me in full at the end of the treatment by card, cheque or cash, unless otherwise agreed in advance between us.

When you book with me, you will receive a confirmation email with the time, length and price of your treatment as well as my BACS details.

PLEASE NOTE - all first time clients and home massage need to be paid for in advance.


Cancellation Policy

If you need to cancel your appointment please give a minimum of 24 hrs before your appointment time.  Any appointment cancelled or postponed by you within 24 hrs of your appointment time, or any non-attendance by you,  will be deemed a late cancellation, and I reserve the right to charge you the full price for my time. 


I understand there will be times when you will be unable to get to your appointment  due to unforeseeable events, i.e. if you have a long-term illness or are more than 37 weeks pregnant. On these occasions, I would be willing to re-schedule your massage for another time that works for you at the point of cancellation, or shortly after.


There may be occasions when I am unable to work due to sickness. I will need to take time to recover as well as ensure I don't pass anything onto you my client. In this rare circumstance, I will give you as much notice as possible and offer you an alternative appointment as a priority once I have recovered. 


Late Arrival

The time you have booked has been reserved for you which means that it is available for you and no-one else up to the end of the time slot. If you arrive late, you will have the rest of your appointment time available to you. It is likely I will have another client booked in after you, so I will not be able to run over your time booked. Payment in full will be made by you at the end of the treatment if you haven't paid in advance.


Massage in your home  "I Come to You" 

When you book a massage in your home, I charge a modest fee to cover my time and costs in getting to you. These are on a sliding scale based on the distance from NR8..

  • 0-5 miles - £5
  • 6-10 miles - £7
  • 10-15 miles - £10

The time you book with me starts from the moment I enter your home. For example, if your appointment is at 10am, I will arrive at 10am.

My time with you will look like this:

  • 5 minutes to set-up
  • 60 minutes – consultation, massage and aftercare
  • 5 minutes to pack up.

To ensure you get the best from your massage and maximise the amount of massage time, please ensure the following:

  • Parking is available close to your home (ideally within 30 metres). This important as I have my massage couch and a large box to carry.
  • A suitable space is available in your home for me to work. I need a minimum space of 2m x 3m to move around the massage couch comfortably.
  • The room in which I massage is heated sufficiently for your comfort when clothing is removed.

I will bring towels, a blanket, oils, supports and music, if requested.

If you have time, a shower before the massage will help your muscles relax ready for massage.

Please try to have the space ready for me to set-up. I’m happy to help move furniture to create this space, but please be aware this may take up some of your massage time. 

Once you have booked your appointment, we will have a short telephone conversation to begin the consultation process. As part of this conversation we will also talk through the logistics and specifics of me visiting your home, i.e. is there an ideal place in your home for your to receive a massage, where the best place to park, if there is a staircase I need to negotiate or lift access.

Please note that all home visit massages need to be paid for in advance including the additional travel charge.



Health and Safety

When not to attend your appointment

There will be times when receiving a treatment is not in your best interest and when I may refuse to massage you. These may include:

  • if you have a fever
  • if you are infectious
  • if you have a condition which could be exacerbated by massage
  • if you prefer not to be touched (appointment can be deferred)

If you have any doubts about whether you should attend your appointment, please call or email me as soon as possible for advice. It may be that I can treat you, but avoiding particular areas of your body. Or it may be appropriate for you to stay at home, rest and reschedule your appointment for a later date. 

In some circumstances it may be appropriate for me to refer you onto another massage therapist or another professional, i.e. chiropractor, osteopath, physiotherapist.


Contra-indications

There are certain conditions or states that would exclude you completely from receiving massage. These include:

  • the first trimester of pregnancy,
  • if you have had a stroke in the last 6 months
  • suspected blood clot,
  • if you are under the influence of alcohol,
  • infectious disease,
  • skin infection,
  • very recent surgery,
  • inflammation,
  • high temperature.

If you book an appointment and then disclose any of these conditions, I will not be able to massage you on the day. I reserve the right to charge you for the treatment or to reschedule if appropriate.


There are other conditions or states that would enable me to offer you massage but would require me to avoid working in a particular area. Examples include:

  • Undiagnosed lumps and bumps
  • Varicose veins
  • Pregnancy
  • Bruising
  • Cuts and abrasions
  • Sunburn
  • Inflammation
  • Undiagnosed pain


Medical Consent

It is important to understand that I am a complementary therapist and not a trained medical professional. My role is not to diagnose and therefore when booking a massage, you accept full responsibility for your treatment. Massage does not replace any existing medical treatment you are receiving.

In some circumstances it will be appropriate for you to gain consent from your primary care giver (typically your GP) or consultant for you to receive massage. These are:

  • if you a cancer diagnosed
  • if you have had a stroke
  • if you have a cardiovascular disorder of any kind specifically unstable angina, heart attack and heart failure
  • Deep Vein Thrombosis (DVT) or arteriosclerosis
  • Hypertension or high blood pressure if unmedicated/unmanaged
  • Pulmonary tuberculosis
  • Bell's Palsy
  • HIV an AIDS
  • Diabetes
  • Cirrhosis
  • Renal failure

If you have any of these conditions and wish to receive a massage, please contact your GP for consent to receive treatment prior to booking an appointment.


Privacy Notice

Consent

At our first session you will be asked to provide your consent (signature) and agreement to the following: 

  • the Terms and Conditions
  • receiving massage treatment and understanding all of the possible side-effects of a massage treatment
  • receiving a massage after gaining consent from your primary healthcare provider (GP) for any conditions listed under Medical Consent
  • to store your data and personal information. 


Vulnerable Clients

Children receiving treatment will need to be accompanied by a responsible adult during the treatment. Both the child and the adult will be required to give consent to be massaged.

Adult clients who either lack the capacity to give informed consent, or who need support to make decisions, will need to be accompanied by a responsible adult during the treatment.


Confidentiality and Disclosure

All information shared with me is treated with respect and is confidential.

There are exceptional circumstances when I may need to disclose something which you have told me, namely if I believed there is a risk of harm to you or someone else, or if I was needed to provide legal evidence.

In both cases I would seek your consent to share information relating to you. If you do not give your consent, but I remain concerned for your or someone else’s safety, then I may be required to disclose the information to an appropriate professional without your consent.


Disclaimer

I provide massage therapy and this is not a substitute for professional medical care or counselling. I will as part of the consultation make an assessment of what treatment to offer, but I will not diagnose, prescribe medication or medical treatment and will always recommend a referral to a GP or other qualified medical specialist or practitioner.

You, the client have a duty to provide accurate and true medical and personal information, to the best of your knowledge and to keep me up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for. 

I may refuse to treat a client or part of their body with just and reasonable cause. I reserve the right to terminate any appointment at any time if I believe it isn't safe or in the client's best interests to continue. Likewise the client has the right to refuse, modify or terminate treatment regardless of prior consent given. 


Professional Behaviour

Conduct

I am respectful, empathic and non-judgemental in my approach in providing a safe, nurturing and calm environment. It is important that this is respected.

I am a professional massage therapist and do not offer sexual services. Any requests or intimations for this type of service, will result in the treatment ending and the cost of the full treatment to be payable by the client.

I retain the right to end a treatment at anytime if I feel uncomfortable with the treatment charge payable in full by the client.


Code of Ethics

I am a professional member of the Massage Training Institute (MTI) and the Complementary and Natural Healthcare Council (CNHC). I adhere to a strict code of professional conduct as defined by the MTI in their Code of Ethics. 

https://www.massagetraining.co.uk/about-ethics/


Availability

Due to the nature of my work, I am not always able to answer your emails or take your phone-calls. If you call me, please leave a message on my answer-phone and I will get back to you as soon as I am able (typically within 24 hours). 

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